Frequently Asked Questions

I don’t live near you; can we still work together?

YES!! I have clients around the world! As long as you speak English, have a device with a camera, and are ready to see a change in your home… we can meet! All my services are online. We meet in my virtual office for our sessions. It’s very simple to access! You can head to:

https://doxy.me/flyonthewallcounseling now to check it out! (Be sure to use Chrome or Firefox as your browser… or if using an iPhone, download the Doxy app).

My license is issued in the State of Illinois. Therefore, I provide traditional counseling to Illinois residents and Child Behavior Coaching (main service provided) to all interested clients.

I live near you (Chicagoland area). Do you also offer in-office services?

Unfortunately, I do not currently offer sessions in an office. I work from my home office; therefore, I do not have clients come in for sessions. All my sessions are available online to offer you the utmost convenience.

Can working online be as effective as in-person?

Absolutely! I have found that working online with clients actually allows us to get faster results. There is less of an intimidation factor/nervousness when there is a screen between us, so you are more likely to share the raw truth a lot faster with someone online than you would in person.

What are your hours?

I have some flexibility in my schedule, and we can find a time that works best for you. I have many clients that like to use their lunch break to make sure they don’t have to sacrifice family time in the evenings. It is important to note that my scheduler is in CENTRAL STANDARD TIME. So when you sign up for your free consultation or your next session at www.flyonthewallconsult.com, make sure to take that into consideration.

Do you have weekend sessions?

I do not currently see clients on the weekend. However, because I know life happens on the weekend, I do offer packages that allow for wrap around support where you can utilize email correspondence should something come up between sessions.

How long are sessions?

Sessions are 50 minutes long. This is plenty of time for us to talk through your present concerns, as well as make sure that we are not covering too much. There needs to be a good balance to ensure that we are making steady progress.

How quickly will I see change? You say only three months, is that really possible?

A lot depends on you. If you do the work, you will see change. There are ups and downs in the process, but I have yet to work with a family were we do not see a significant change after three months. If you and your child’s relationship is largely damaged, then we may need more time to first build up that foundation.

What happens after three months?

We will re-evaluate your situation and see what type of support looks best moving forward. My goal for you is to experience lasting change. Most clients choose to do some sort of maintenance after the three months. Whether that is twice or once a month depends on how much support you need. Clients always get access to my group, “The Confident Parenting Community,” as a part of their support as well.

How do I set up my free consultation?

Go to www.flyonthewallconsult.com

There will be a place for you to fill in your contact information, and you will be able to choose a time that I have available in my scheduler. You will select a time that works for you, and I will be notified of your request. I will approve your request, and you will get a confirmation email with everything you need to know about accessing my online office.

I’m getting a prompt to call you when I schedule an appointment, why?

If you request a time that is less than 24 hours away, the scheduler will prompt you to call. You can also email me at jillian@flyonthewallcounseling.com to inquire about your session.

What is your cancellation policy?

I ask that clients please give me notice 24 hours before our session. However, I am a believer in grace and understand that emergencies happen. Keeping your weekly sessions is very important for you to see progress. If this becomes a barrier to our work, then there will be a charge, regardless of missing.

Who do you actually work with?

I work with parents, primarily. However, I have worked with people who have goals outside of improving their parenting, as well as, children.

What ages of children do your clients have?

Most of my clients have children between the ages of 3 and 11; however, I have worked with parents whose children are tweens and teens as well. I also have experience working with all age groups in my time as a child therapist.

Do you meet with children?

Yes! It is a joy to get to meet with children. I have done this in a variety of ways. Sometimes I meet with the parents and then the child separately, the entire family together, or just with the child. We would just need to determine whether or not the child is able to interface well via video chatting.

What do we do during sessions?

Sessions tend to cover the following … an update on your week, we troubleshoot issues that came up, affirm or correct the way things were handled, make sure you understand the reasons behind your child’s behavior, teach new strategies/build systems to implement strategies, discuss concerns and troubleshoot potential issues. We end with you feeling confident about what’s next, and you are ready to build upon your successes!

If you sent me videos throughout the week, then we will review those. If I have been in touch with your child’s doctor/psychologist/school/OT/etc., we will discuss that.

Will I have homework?

Yes, you will always have new strategies to implement and skills to practice. I make sure to space this out so that you are not overwhelmed and can gain mastery over these things. There is never any shame or reprimand for not completing “homework.” But do remember that not doing your homework means that you are choosing to not progress.

Do you do any group counseling or coaching?

I do have an online group called “The Confident Parenting Community.” I would love for you to join! I started this group because I know that I can’t meet individually with everyone (I only have so much time a week!). This is a great way to equip more parents with less severe cases. I offer access to this group for free to my one-on-one clients. You can click here for more information on or sign up for “The Confident Parenting Community.”

Do you have any free support services?

I have a wonderful Facebook Community called “Restoring Peace to Parents with Jillian,” and I would love for you to join! Click here.

Are you a BCBA? Do you do ABA? Can this replace ABA therapy?

I am not a Board Certified Behavioral Analyst; however, I have over 10 years of experience working with children and families with analyzing behavior/behavior observation being a critical factor in my work. My work with clients is not considered Applied Behavior Analysis; however, many of the same concepts are utilized. ABA therapy involves the child receiving direct treatment. I (usually) work with parents; and, therefore, this would not be considered ABA. Many clients of mine have children that were referred to receive ABA therapy, but the parents chose to work with me instead. I help teach you how to understand your child’s behaviors, find what motivates them, and how to help them build social, emotional regulation, and other related skills.

What type of diagnoses (in children) do you have experience with?

I have experience with: Autism Spectrum Disorders (including Aspergers), gifted or highly intelligent, ADD/ADHD, ODD, PSTD/trauma, PANDAS, Disruptive Mood Dysregulation Disorder, strong-willed/spirited, Intermittent Explosive Disorder, Generalized Anxiety, Childhood Depression, Schizophrenia/psychotic, and learning disabilities.

How do I make the most out of our work together?

  1. Be willing to admit you as the parent need to make some changes.
  2. Show up for sessions, prepare for session/bring questions, take good notes.
  3. Do what I say. This sounds obvious, but it’s easy to let life get in the way. Implement strategies given.
  4. Understand it may get worse before it gets better. Trust me and the process!
  5. Make sure you and your spouse (or anyone else involved in your child’s care) knows what is going on and is on the same page. Both parents need to implement the strategies.
  6. If you doubt something we talk about, tell me. We can talk through it and make sure we are choosing the best strategies possible for your child.
  7. Stop reading parenting books, articles, etc. It’s too much, and you won’t focus on the tasks at hand!
  8. Actually, take me up on the between-sessions support. Send me an update… ask questions… use me for accountability. I love connecting mid-week because it helps you be more successful! We have the same goal!

Do you do speaking engagements/ training?

Yes! I love speaking! If you have a desire for me to speak to your group, please let me know. I’d love to arrange some time to encourage and equip the parents in your group.

Are you really a fly on my wall?!

People ask me this all the time… as neat as it would be to transform myself into an insect and hang out at your abode… I assure you, I’m not able to do it! People say this because I have a keen sense of what is going on in their homes and how to address it.

Will you come live in my house?

I would love to meet your family in person! (I really would love to visit my overseas clients!) However, living with you… let’s just say it’s better for the both of us if I don’t!